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Handle customer inquiries on order status, delivery, and post-purchase concerns Process returns, refunds, and exchanges per platform policies Resolve issues related to damaged, missing, or incorrect items Coordinate with logistics and internal teams for timely resolutions Monitor and respond to reviews and feedback across platforms Maintain accurate records and prepare reports on common concerns Collaborate with teams to improve customer experience and after-sales service At least 6 months of experience handling customer inquiries from e-commerce platforms like Shopee, Lazada, or TikTok Shop Strong understanding of order processing, returns, refunds, after-sales support, and coordination with logistics/internal teams Excellent written and verbal communication skills; able to resolve complaints professionally and efficiently Familiar with e-commerce seller tools or dashboards; detail-oriented with strong organizational skills Able to multitask and thrive in a fast-paced, customer-focused environment