Mall Partnerships Specialist

Take on a leadership role by formulating and executing strategic plans in line with company objectives Set and ensure the reach of relevant team KPIs to help maintain excellent performance Address client inquiries and concerns related to permit processing Update and maintain trackers for accurate record-keeping Provide suggestions for process improvements to enhance efficiency Cultivate relationships with various mall point persons for strategic expansion Collaborate with key contacts for mall hook-ups, including IT and mall teams Process incoming mall hook-ups and accreditations efficiently Support clients in their usage of the POS system within mall premises, addressing concerns as needed Ensure compliance with mall regulations and requirements Foster effective communication between UTAK POS and mall stakeholders Contribute to the growth of UTAK's accreditation in multiple malls Work in a hybrid setup (50% remote, 50% on-site) to facilitate both virtual and in-person Experience in business, communication, compliance, external relations, or a related field Strong interpersonal skills and ability to communicate effectively with clients and stakeholders Detail-oriented with excellent organizational skills Problem-solving abilities and a proactive approach to resolving concerns Comfortable handling calls and corresponding through text, email, and chats Previous experience in customer service, compliance, or a related role is preferred Proficient in maintaining accurate records and trackers Ability to manage multiple tasks and client interactions simultaneously