KAM- Govt

Job description: Manage day to day operational aspects of a project delivery and scope Oversee all aspects of international projects (Overseas clients). Impeccable communication skills (English). Should be comfortable with American, British accents. Should be comfortable with non-IST working hrs. (if required) Set deadlines, assign responsibilities, and monitor and summarize progress of project. Review deliverables before passing to client. Develop and effectively apply methodology and enforce project standards. Minimize exposure and risk on project delivery. Develop a detailed project plan to monitor and track progress. Manage changes to the project scope, project schedule, and project costs using appropriate verification techniques. Manage day -to-day interaction with internal stakeholders and clients. Set and manage client expectations. Develop lasting relationships with client personnel that foster client ties. Communicate effectively with clients to identify needs and evaluate alternative business solutions. Continually seek opportunities to increase customer satisfaction and deepen client relationships. Build a knowledge base of each client's business, organization and objectives. Hold regular status meetings with project team. Resolve and /or escalate issues in a timely manner.