Immediate Joiner_ MIS L1

Functional Reporting : IT Role : MIS L1 Location : Administrative Reporting : IT Role Purpose The position serves the following purpose Interact and work closely with management, internal stakeholders & clients to understand the business information needs Provide timely, accurate and quality MIS reports, dashboards to the external & internal stakeholders of account(s) as per the defined process and standards of security and compliance Areas Key Accountabilities/ Responsibilities Key Deliverables Prepare timely and accurate MIS reports and dashboards as required by the stakeholders Ensuring all reports & dashboards are prepared as per stakeholder requirements as per the desired frequency (weekly/ monthly/quarterly) Ensure regular review with the MIS Team Lead for 100% accuracy before populating any customized dashboard or generating any customized report Track and follow up with relevant stakeholder for timely update and data management of parameters (key SLA metrics such as run-rate etc.) Generate account level reports (billable and non-billable) on forecasting, scheduling (both onshore and offshore) and performance against SLAs, CSAT, and Quality etc. Ensure zero non-compliances on process audit on data security and compliance Support and adopt tools and systems for efficient MIS generation and reporting system Continuous support to the manager in rolling out new techniques and initiatives to increase productivity Providing update to the manager on the progress of any new MIS initiatives Perform periodic maintenance and servicing of MIS system to improve operational efficiency Adopt new tools, technology solutions and develop capability through training to improve own productivity. Develop analytical skills and understanding of statistical analysis to suggest improvement in the quality of analysis Coordinate with internal and external stakeholders for collation and accuracy of data Provide timely assistance in case of an escalation and support resolution of escalation/ issues Responsible for developing and supporting the planning, design, and execution of test plans, test scripts, and process plans for projects Work closely with various departments to perform and validate test cases based on quality requirements, and recommend changes to predetermined quality guidelines Demonstrate strong attention to detail and have analytical and problem-solving abilities Key Activities MIS management and reporting includes Quality of analysis with zero Errors in report Zero non-conformance on timelines with respect to the client/stakeholder requirements Customised dashboards as per client and functional requirements Key Interactions Internal Nature Interact with all required stakeholders of and IT for reporting purpose Zero escalations on data reporting Zero non-conformance on security or compliance requirements Team attrition %, Employee satisfaction score External RCP, Vendors, IT Service Providers Report relevant to the external vendor or service providers Role Requirements Educational Qualifications B Tech / BE or equivalent. Degree in IT would be preferable Experience (Type & Nature) Minimum 2-4 years of experience with MIS reporting Excellent knowledge with MS Office and reporting tools to pull-push the data for reporting purpose Prior experience is data analysis and report structuring Skills & Technical Competencies Ability to manage the reports on daily, weekly, monthly, quarterly, half yearly and yearly basis. Should be Yellow belt certified to understand and share the quality analysis Ability to manage and prioritize tasks efficiently Readiness to demonstrate a proactive attitude Excellent verbal and written communication skills