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Functional Reporting : IT Role: EUS & Event Support L2 Location :MUMBAI Administrative Reporting : IT Role Purpose The position serves the following purpose Manage Incidents and Requests requiring physical presence such as hardware break-fix, IMAC, desk-side software support, re-imaging, hands and feet support, asset refresh and disposal activities VIPs / Event Location may have custom IT requirements such as a separate OS to be supported, a high-performance machine, and network requirements Areas Key Accountabilities/ ResponsibilitiesKey Deliverables Troubleshooting desktop / laptop OS issues like Win 10/11 & Mac OS and support for standard software issues Isolate system issues, diagnose standard software issues and report hardware issues to respective Vendors. Configure desktop and laptop as per the desktop/laptop standardization policies of customer Installation / re-installation / configuration of in-scope client software / applications Troubleshooting issues related to standard office softwares (MS Office Word, Excel, and PowerPoint etc.) and Internet client Relocation of Computers & Peripherals as required by users. Logistic to be provided by Configuration and finetuning of existing applications on computers such as internet browsers and office automation application settings Coordination with 3rd parties and other units for resolution in incidents and problems Continually monitor environment to ensure best practices and set guidelines are being followed. Support for local area network issues (LAN), DHCP client Installation / re-installation / configuration of systems, printers, scanners Install antivirus software and check virus definition auto updates Install approved patches onto desktops / laptops Configure Print Queues for Servers / Users / Groups Troubleshoot print queue related issues Configure appropriate rights and permissions for accessing printers Remove virus from respective desktop / laptop with the antivirus software. Upgrade of Desktop Operating Systems & software's 3rd Party Supplier coordination Creating, updating SOP documents Strong analytical and problem-solving abilities Incident and Problem Support: This involves break/fix, configuration issues. Participate in on-call rotation (as required) for emergency technical support and planned maintenance activities Should be flexible to work in rotational shifts Stocking location for hot swap devices for VIP / Event Locations devices laptops, tablets, mobile devices Support the various types of devices including Windows, Mac and Tablet Trainings new technology, soft skills and technical training for non-standard devices Quick resolution techniques-based on VIP profile and business application utilization Identified backups-VIP/ Event Location support engineer backup and device backup User access credentials and security clearances-the VIP / Event support engineers shall be provided with admin privileges on VIP / Event location devices, along with access to the AD database to generate user specific account details. The process shall reduce the dependency on the remote team for support and increase the first-time fix rate along with the user satisfaction Line of communication establishment with secretaries / Event Managers Knowledge of user / event preferences, including desktop screenshots and Settings Exclusive monitoring and reporting mechanisms agreed Knowledge Base on key learningspart of the Knowledge Acquisition Phase Comprehensive VIP user / Event Location database covering assets, gadgets, usage pattern, and best time to serve, applications installed, contact numbers, etc. VIP user location / Event location MAP-Grid layout of VIP user locations, including executive briefing rooms and conference rooms Key Activities VIP Support for end users and planned events Provide support and uptime for VIP / Event Location devices Ensure that VIP machines / Event location devices are proactively maintained Schedule periodic clinics with the VIP assistant to check and ensure that both primary and secondary machines are adequately functional Provide proactive checks on the systems to ensure the Primary and Loaner devices are at the N or N+1 level operationally VIPs / Event Locations are always serviced by the same set of VIP support personnel so that continuity of service as well as a personalized touch is maintained for Gold users Excellent and effective communication skills Requisite certifications in hardware and software platforms used by the target audience is preferred Key Interactions Internal Nature Mobile App for VIP users / Event Managers shall be used by the end users to log a ticket or request for a call back from the Onsite Engineer The VIP app would direct the call back to the Onsite Engineers. If the end user chooses the option for a call back, then the app would auto ticket log in ITSM Tool, which would create a ticket for the call back, and can be tracked for resolution or closure of the ticket. External RCP, Vendors, IT Service Providers Hardware failure and replacement, 3rd party application installation Firmware and patch upgrade support for system and different devices Event management Role Requirements Educational Qualifications B Tech / BE or equivalent. Degree in IT would be preferable Experience (Type & Nature) Minimum 1 - 3 years of experience with hospitality background Excellent communication skills with customer handling experience Skills & Technical Competencies Ability to handle the critical situation during the incidents and escalations Hardware/Software troubleshooting on various devices Ability to manage and prioritize tasks efficiently Readiness to demonstrate a proactive attitude Excellent verbal and written communication skills
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.