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Role Purpose, main challenges & Accountabilities: We re looking for someone who s committed to delivering outstanding service to British Council customers. You ll be the first point of contact, ensuring all queries are handled accurately and promptly across calls, emails, or chats. You ll contribute directly to our business goals by supporting customers professionally and empathetically, ensuring satisfaction and maintaining high service quality standards. You ll also collaborate closely with the wider team, sharing feedback and suggestions to improve operations. This role requires flexibility expect office-based work in a 24/7 shift setup, including occasional travel and extended hours during busy periods or training drives. Role specific skills, knowledge and experience: You should be confident communicating in English and Hindi and have working knowledge of customer service practices across multiple channels (voice, email, chat). Strong keyboard handling and MS Office skills are expected. Experience in a customer-facing or back-end support role (up to 6 months) is desirable but not essential.