IELTS Investigation Officer

Working from the office. Relationship & stakeholder management Develops good working relationships with appropriate colleagues throughout the British Council and in the relevant functional disciplines (Business Assurance, Delivery) to facilitate the effective provision of high quality and customer-focused services and advice. Internal customer focus Responds knowledgeably and professionally to enquiries within appeals and investigations area, to ensure internal customers receive high quality, prompt and timely service and/or advice. Refers on to others only complex enquiries, or those outside own area of expertise. Uses a range of enquiry, research and analytical approaches to ensure they have an accurate understanding of the internal customer s business needs and concerns before providing appropriate services, advice or problem-solving support. Please note employees are expected to be available & flexible for cross-skilling into other lines of business as per business requirements. Which may require upskilling & working in the required areas as per standards/schedule About You (essential requirements for the role): The British Council systems and global processes operate in English. Excellent written and verbal proficiency in English is must (Minimum B2 level) Educated to degree level or equivalent work experience Experience of working in Exams IELTS process (any stream). Excellent communication skills. Analytical with excellent attention to detail. Proficient in MS office applications Ability to inspire and support people Ability to plan well and prioritize work. Good decision-making Proactive approach with focus on problem analysis & resolution Minimum of 1 year of experience is required in backend operations or managing investigations, or working in an IELTS-related role. Applicant should be six-sigma white belt trained. Work from the office. Experience in investigations/appeals/ any IELTS Process. Understanding of a wide range of distribution, partnership and British Council Exams products, and their delivery and security needs. Experience of contributing to a geographically dispersed team (e.g. across a region or large country) Ability to meet main accountabilities detailed above, good relationship and stakeholder management skills. Excellent attention to detail and ability to work to tight deadlines