Manager - Quality & Training

Role specific skills, knowledge and experience: Essential: Graduate degree Meet English language proficiency at a minimum level of IELTS band 7 or equivalent internationally recognised qualification 8-10 years of experience in the field of quality management in customer services, back-end operations, manufacturing, or marketing Good understanding of quality management Experience of working in a highly secure environment Able to simultaneously manage tasks for multiple processes Proficient in creating and documenting procedures Proficient in relevant computer applications (MS Office) Knowledge of customer service principles and practices Good people and interpersonal skills to build effective relationships with all levels of professionals Ability to inspire and support the team with regards to the first/second level escalations Good communication skills Proactive approach with focus on problem analysis & resolution Ability to plan well and prioritize work Desirable: Experience in implementing Six Sigma methodology Expertise in learning management systems and training quality assessment Experience in managing internal and external audits Strong understanding of ISO standards and compliance Proven track record in driving customer satisfaction Expertise in project management and transition management Knowledge of information security policies and compliance