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DESIREDCANDIDATE PROFILE: Any Bachelor s Degree 0 - 2 years of relevant experience in L1 customer support (voice and email), with a strong customer interaction experience Should understand the Retail business including supply chain fundamentals and organizational hierarchy Passion to be a part of a smart working and winning team Ability to multitask in a fast-paced environment Excellent ability to learn and articulate software-related and technical concepts Strong active listening skills and excellent written and oral communications skills (English and Hindi) Strong attention to detail when communicating with customers (verbal written) Ability to empathize with customers and convey confidence Expertise working with Microsoft Excel and Reporting Tools Strong documentation skills Strong interpersonal and soft skills