Technical Consultant - Network & Security ( Fortigate)

Role Purpose We are looking for an experienced professional who is autonomous, experienced, self-driven Network fanatics The role is to proactively and reactively manage the Network and Security devices, act on alarms from our network management systems, and act on incidents reported by our customers Troubleshoot analyze incidents and changes and make suggestions to fix and implement the solution Test and deploy software upgrades or security patches Work as a full member of our international team that consists of 50 Engineers globally As a Technical Consultant, you will be heavily engaged to personalize their customers experience and ensure a successful Palo Alto Networks product experience In this role, you will develop a working partnership to mitigate risks and troubleshoot to resolve technical issues for our esteemed customers You will engage both proactively and reactively with the customer to address any Palo Alto Networks technology technical needs You will also provide escalation management for any technical issues encountered with the customers enterprise deployment, resulting in faster time to value Relevant Experience 8 + years Responsibilities This role requires strong fault isolation and root cause analysis skills to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner. Regularly updating customer cases to record the progress of calls in the call-tracking system and documenting technical solutions and product information in account-specific repositories. Work to reproduce customer issues and work with vendors to resolve technical issues and thus does not limit to the above with more involvement like Manages the design, implementation, and ongoing management of mainly. Provide reactive/proactive Designated Technical Support to top-tier customers. Provide configuration review, troubleshooting, and best practices to named customers. Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are done in a timely manner and reported via the Service Desk and Customer. Provide fault isolation and root cause analysis for technical issues. Publish Technical Support Bulletins and other technical documentation in the Knowledge Base. Gather and retain customer-specific documentation in a secure location for ease of troubleshooting. Review of technical documentation, troubleshooting guides, etc, and improvement Plans Act on Incidents reported by our network management tools. Act on Incidents reported by the customer (via our service desk) Proactively test upgrade software on various devices Analyse capacity management reports propose improvements. Prepare and execute Change requests. Remotely Configure new devices Interact with multiple teams (Helpdesk, Customer, Service delivery Managers) Communicate raise incidents to the party (vendors/telecom providers) Propose improvement plans (technical human activity) Proactively seek guidance from peers and seniors where required. Team presentations on your activities Propose improvements for our network management tools / Configuration. Analyse reporting before used by Service Delivery Manager This role involves client interaction. The scope of products/vendors covers FortiGate, Cisco ASA, Cisco FTD, Palo Alto ( Firewall, Panaroma ) Cisco (Routing, Switching), Wireless, Cisco ACI Meraki (Wireless ,SDWAN ) Primarily : Cisco (Routing/Switching), FortiGate Firewalls Secondary : One of the following firewalls Palo Alto, Cisco ASA, Cisco Firepower, Cisco ACI Core Skills Minimum 8 years relevant experience (see list of vendors) Hands-on experience working in an ITIL-structured organization dealing with Incident / Change / Problem management. Hands-on experience in handling major IT infrastructure vendor products such as Cisco and Palo Alto. Expert in implementing and supporting Advanced routing protocols, Switching. Experience with Wireshark or other protocol analyzers. Configuring network security devices with end-to-end security in mind. Configuring end-to-end Quality of Service Troubleshoot using traffic analyzers, NetFlow collector, capacity management tools. Incident Report Document writing. Documentation (MS Word) drawing ( MS Visio ) updates Participating in Team and customer meetings. Effective English speaking writing skills. Soft Skills Driven and Customer-focused. Ability to work well under pressure. Proactive Attitude Problem Solving Excellent Communication Verbal Written Independent and resourceful with minimal supervision Team player Take initiative Certification/Training Masters/Graduate degree holder Fortinet NSE5 and above (Desired), PCNSE, PCNSA, CCIE, CCNP Security CCIE, CCNP routing switching (Desired)