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How You Will Make an Impact: You will work closely with Professional Services, Product, and Support teams, driving customer outcomes, retention, and growth.Key Responsibilities: Drive product adoption, ROI realization & customer advocacy Be the trusted advisor to global customers in Oil & Gas, Mining, Chemicals, and Manufacturing Manage post-go-live customer relationships & escalations Track customer health & usage metrics, driving proactive engagement Collaborate with Product teams on customer feedback & roadmap inputs Identify growth & cross-sell opportunities Conduct training, workshops & assessments Maintain accurate customer data in CRM What You Bring to the Team: 3-9 years of experience in Customer Success / Consulting / Solution Delivery / Project Management Domain expertise in Supply Chain, Asset Management, Field Services, or Industrial Operations (SCM/EAM/FSM). Working experience in SAP , IBM Maximo is a plus Strong understanding of SaaS platforms & customer lifecycle management Excellent communication & stakeholder management skills Industry experience in Oil & Gas, Mining, Chemicals, or Manufacturing is a plus Engineering background (Mechanical / Chemical / IT / Computers) preferred MBA is a plus