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Role & responsibilities Allocation activity like tele calling & Field Allocation, OBD & BOT Allocation, agency payout, payment file for assigned circles for retail & enterprise businesses. Downloading reports from data lake, VSV and other applications for execution of daily/monthly MIS reporting. Coordination with internal team and circle spocs Execution of allocation activities as per scheduled Zero deviation in process execution Preferred candidate profile Good Knowledge of MS Excel/Advance Excel Understanding of Collection Back office process Knowledge of Amdocs, CRM and VSV System Experience in SSC/KPO/BPO