Trainee

Job Purpose • Overall responsibility for activities at a Vodafone store spanning customer service, store-level sales and revenue targets across all products (voice post-paid/ prepaid, data etc.) • Execute marketing promotions, display and store experience schemes Key Result Areas/Accountabilities Sales • Achieve sales target for all products at store • Ensure and monitor quality of acquisition through the store Revenue • Deliver revenue targets for the store Customer Service • Manage churn and achieve customer satisfaction for walk-in customers Store Management • Ensure adherence to store processes in terms of documentation and systems • Ensure infrastructure / store upkeep • Maintain availability of stock at the store while adhering to norms People • Resolve store-specific issues within specific timelines • Keep employee-retention and motivation levels high through regular reviews and performance streamlining of both on-roll and off-roll employees