Fulfillment Manager

Role & responsibilities FBF operational excellence: You will monitor the performance of our FBF fulfilment centres within your region, focusing on metrics like on-time shipment rates, damage prevention, and seller returns processing. You will identify areas for improvement and collaborate with cross-functional teams to implement solutions. Seller issue resolution: You will proactively address seller concerns related to inbound shipments, inventory discrepancies, order fulfillment, and returns. This includes working with warehouse teams to investigate issues and ensure timely resolution. Relationship building: You will build strong relationships with sellers in your region, fostering a collaborative and transparent partnership. You will gather feedback and act as a champion for the seller experience within Flipkart. FBF Scaleup: Driving & scaling existing business of sellers via FBF by identifying the right mix of inventory and selection to be scaled as part of FBF inventory. Inventory Management: You will oversee the scheduling of seller shipments to our warehouses, ensuring timely receipt and proper storage of their products. Travel Requirements - 20% travel to connect with sellers personally to build relationships To succeed in this role you should have the following Minimum 3-5 years of experience in a customer service, account management, or operations role. Proven experience in building and managing strong relationships with clients or partners. Excellent analytical and problem-solving skills. Ability to work independently and as part of a cross-functional team. Strong communication and interpersonal skills. Proficient in Microsoft Office Suite. A working knowledge of warehouse and logistics operations is a plus. Experience with e-commerce fulfilment is a plus.