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You will be responsible for the team that operates our flagship workshops in the city; which is our main point for customer interaction. Delivering a seamless and superior customer experience through the team at workshops making sure the team is passionate and committed to delivering the best experience to our customers is a key ask of this role Drive service KPIs for the city Manage the day to day service operations; ensuring the end to end process, guiding and mentoring the team that is executing these operations You will also be responsible for ensuring payment collection from customers and the delivery of the scooter with high satisfaction levels. You will ensure that the projected volume plan is achieved. You will also monitor the warehouse operations in the city. This includes inventory management and coordination with the central warehouse. You will be administratively responsible for the management of the premises of Ather in the city