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Associate Process Manager Roles & responsibilities: Independently handle clients and client calls– establish self as a valued partner. Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation Build domain expertise and lead from the front. Help knowledge management endeavour by sharing process knowledge and best practices within the teams Functional & Technical Skills: Bachelor's Degree in B. Com /BBM or Master's Degree in M.Com/MBA/PGDM 3 to 5 years of experience and knowledge of Investment Banking Operations. Should be good with logical and quantitative abilities to derive information from data.