Associate Process Manager

Job Description: Shift rostering MIS reports of daily, weekly and monthly basis ITSM tool administration Ticket distribution to technicians IT ticket governance Ticket logging Provide technical support to VIP users Provides IT support for desktops, printers, peripherals, telephone systems, and cellular devices Configures, installs and maintains complex software systems Single point of escalation Asset Management - Asset lifecycle management Vulnerability management Excellent customer communication skills Ability and willingness to mentor, assist and guide Service Desk staff Possess excellent time management skills and be able to thrive under pressure Ideal Candidates should have: At least 5 years or more experience in Desktop EUC environment using leading methodologies (Windows 10, 11, iOS & MacOS platforms) & processes with some network and firewall knowledge preferred. Possess leadership qualities. Have managed a team of at least 5 for the past 3 years. Experience in MS Windows environment & application support. Strong leadership and analytical skills and ability to work independently. Experience in End user device deployment and planning Strong interpersonal skills with the ability to work with different groups of stakeholders. Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, vendors. Effective written and verbal communication skills Knowledge in Microsoft Active Directory, Remote application deployment Certification in ITIL V3/ V4, MCSA for Windows 10/11 is preferred