Customer Support Associate

Job description • Responds to customers queries via chats and emails. • Resolves customer complaints and issues efficiently. • Troubleshoots technical problems and provides solutions. • Ensures customer satisfaction and provides professional customer support. • Properly escalates unresolved issues to appropriate internal teams. • Provides accurate information about products and services. Required Candidate profile • Candidate's college education is not mandatory. • Should be able to handle multiple chats. • Disciplined work habits, follows systematic approach to tasks, and possess problem solving abilities. • Should have a typing speed which is in the range of 25-30 words per minute. • Proficiency with chat software is an added advantage. • Should be willing to join immediately or have a noticed period of less than 15 days. • Should be willing to work in any shift (Working hours 10 [9 hours of scheduled work with 1 hour break]). • Should be able to do work from office/work from home. • Should own a laptop & wired Broadband connection* Soft Skills • Should maintain clear and effective English communication with customers (Written). • Needsto demonstrate patience, especially during challenging situations. • Should be adaptable to different customer needs and scenarios. • Should be good at reading and understanding information accurately. • Needs to pay attention to customers concerns and needs. • Needsto possess excellent customer interaction skills. • Basic PC Keyboarding skills, Basic knowledge of MS Excel, computer shortcuts. • Needsto be friendly, empathetic, and courteous in all chats with customers. Rotational shift (General, afternoon, night) (Work from office)