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As a CRM Administrator, you will be responsible for collaborating with our leadership, sales, account management, and operational teams, as well as with clients to develop ideal user experiences across the Freshworks system. Qualifications 1. 3+ years managing Freshdesk or a similar product like ServiceNow, Hubspot, Zendesk, JIRA Service Desk, Salesforce, Zoho Excellent knowledge of Freshdesk and Freshworks interfaces and APIs Background in evaluating and managing the third party apps to meet business and user experience requirements Experience integrating Freshdesk with other products like CRM, Telephony, Bots, AI tools, and other third party integrations (SMS, Email, WhatsApp and social media) Familiarity with Freshworks reports and analytics features Excellent English communication skills, both written and verbal Working knowledge of scrum and Kanban methodologies Project management experience a plus