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Key Responsibilities: Supervise, manage, and mentor a team of employees. Set departmental goals and objectives in alignment with company targets. Develop, implement, and monitor departmental processes and policies. Evaluate performance and provide feedback to team members. Coordinate with cross-functional teams to ensure smooth operations. Ensure compliance with organizational and regulatory standards. Manage budgets and resources for optimal department performance. Handle customer inquiries, complaints, and resolve issues promptly. Prepare and present regular reports to senior management on progress and performance.