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Description We are looking for a highly skilled Team Lead - Voice/Blended with a minimum of 4-8 years of experience in the customer service industry. The ideal candidate should have excellent communication and leadership skills, a proven track record of achieving targets, and the ability to work under pressure. The position is based in India. Responsibilities Manage a team of customer service representatives and ensure that they meet their targets Monitor and evaluate team performance and provide regular feedback to team members Develop and implement strategies to improve team performance and customer satisfaction Manage customer escalations and resolve complaints in a timely and effective manner Ensure adherence to company policies and procedures Collaborate with other teams to ensure seamless customer service experience Conduct regular team meetings and training sessions to enhance team performance Prepare and submit reports on team performance and customer feedback Skills and Qualifications Minimum of 4-8 years of experience in customer service, with at least 2 years in a team lead position Excellent communication and leadership skills Proven track record of achieving targets and meeting KPIs Strong problem-solving and decision-making skills Ability to work under pressure and handle customer escalations Good knowledge of customer service tools and technologies Bachelor's degree in any field Proficiency in English and any other regional language Flexible to work in shifts
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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