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We have an opening for Service desk role for Pune Location with one of our top Global Clients. Job description : Mandatory Skill sets : Much have experience in ticket management/service request/L1 incident management. Should have experience in windows troubleshooting via call/tickets Must have troubleshooting experience in Active directory, LAN, DNS, & basic windows application tools. Must have experience in any ticketing tools (SNOW, HP ALM, JIRA, BMC Remedy, Cisco Citrix) Should have experience in escalation management & should know how to route a service request to different depts. (e.g. if a L1 ticket is not resolved how to route it to L2)