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At Maxima Apparel, we are on a mission to revolutionize the fashion industry by setting new standards in agility and innovation. Our production platform proudly serves some of the industry's leading companies. As we continue to expand our portfolio of brands and licenses, our Ecommerce Department is seeking a motivated Customer Service Representative to help elevate our Pro Standard brand to new heights. This role covers our overnight support window, ensuring customers in the Americas receive timely assistance around the clock. RESPONSIBILITIES Respond promptly and professionally to customer inquiries via Zendesk, Meta, and other platforms during the night shift (IST). Identify and assess customer needs to provide appropriate and efficient solutions. Coordinate with other departments to gather information and resolve customer issues, including structured handoffs to day-shift teams in other time zones. Provide regular updates to customers on the status of their inquiries or incidents as needed. Gather customer feedback and suggestions to identify areas for improvement. Collaborate with the team to implement enhancements and optimize customer service processes. QUALIFICATIONS Minimum 1 year of experience in customer service or a similar role, preferably supporting US/international customers. Advanced English - both written and spoken. Willingness and ability to work permanent night shifts on-site, including weekends on rotation. Ability to lead problem-solving activities. Exceptional attention to detail and organizational skills. Experience using customer service platforms such as Zendesk, Meta, and instant messaging systems. Knowledge of Zendesk, Meta Business Suite, Microsoft Office Suite, and the ability to learn and master additional tools. Ability to successfully manage multiple tasks in a fast-paced environment. Basic understanding of the sportswear industry and product fulfillment processes is a plus. WHO YOU ARE Excellent time management and prioritization skills while handling multiple projects simultaneously. Strong interpersonal and communication skills, with the ability to interact at all levels. Comfortable working independently overnight with minimal real-time supervision. Flexible and able to adapt to rapid changes in the work environment. Detail-oriented and highly organized, with the ability to work with a high degree of accuracy. Job Type: Full-time. Schedule: 8-hour night shifts (approx. 7:30 PM - 4:30 AM IST, aligned to Mexico City business hours). Monday to Friday / Weekend shift: Thursday to Monday, with Tuesday and Wednesday off.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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