Pega System Analyst / Business Analyst

Position: Pega System Analyst / Business Analyst Location: Remote We are seeking a skilled Pega System Analyst/Business Analyst to bridge the gap between business stakeholders and technical delivery teams on Pega platform implementations. Key Responsibilities: Gather, analyze, and translate business requirements into Pega functional specifications Author BRDs, FRDs, user stories, acceptance criteria, and process flows Collaborate closely with business stakeholders, product owners, developers, and QA teams Analyze existing Pega applications and recommend process/system improvements Apply strong knowledge of Pega Case Management, workflows, business rules, SLAs, and decisioning Lead requirement workshops and clarify functional needs with development teams Review Pega solution designs to ensure alignment with business requirements Support UAT, defect analysis, and production release activities Identify current-state vs. future-state process gaps and recommend solutions Ensure traceability across requirements, test cases, and delivered functionality Required Skills: Strong Pega functional/business analysis experience Solid understanding of Pega Platform and Case Management Experience with User Stories, Jira, Agile/Scrum, BRD/FRD, and UAT Excellent stakeholder management and communication skills Ability to interpret Pega configurations and liaise effectively with technical teams Pega certification (CSA/CSSA) preferred