Hepdesk

Job Description – Helpdesk Executive Job Title: Helpdesk Executive Location: Kolkata (Eveready Head Office) Experience: 1–2 Years Job Summary We are looking for a detail-oriented and proactive Helpdesk Executive to support business operations by managing data, generating reports, and providing application support. The ideal candidate should possess strong Microsoft Excel skills, experience working with cloud-based applications, and hands-on knowledge of DMS (Distributor Management System) and SFA (Sales Force Automation) applications used in secondary sales operations. Key Responsibilities Manage and maintain business data using Microsoft Excel with high accuracy. Create, update, and analyze reports using Excel functions and formulas. Work efficiently with multiple Excel workbooks simultaneously. Perform data filtering, sorting, searching, formatting, validation, and reconciliation. Use advanced Excel functions such as VLOOKUP, HLOOKUP, XLOOKUP, INDEX-MATCH, IF, SUMIF, COUNTIF, Pivot Tables, and other commonly used formulas. Download, process, and maintain reports from cloud-based applications. Handle Excel files in various formats, including CSV, XLSX, and other supported formats. Provide operational support for DMS (Distributor Management System) and SFA (Sales Force Automation) applications. Assist users by resolving application-related issues and ensuring smooth day-to-day operations. Coordinate with internal teams for issue resolution and data validation. Maintain data integrity and ensure timely completion of assigned tasks. Required Skills Strong proficiency in Microsoft Excel. Hands-on experience with Excel functions, formulas, lookups, data formatting, filtering, sorting, and report preparation. Experience working with multiple workbooks and large datasets. Knowledge of cloud-based applications and report management. Understanding of CSV, XLSX, and other Excel file formats. Working knowledge of DMS and SFA applications. Familiarity with secondary sales operations is preferred. Good analytical, problem-solving, and communication skills. Ability to work independently while meeting deadlines. Eligibility Criteria Graduate in any discipline. 1–2 years of relevant experience in Helpdesk, MIS, Data Operations, or Application Support. Experience supporting DMS/SFA applications will be an added advantage.