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Customer Assistance Manager Department Kotak Mahindra Bank - Hardship Assistance Unit Reporting Relationship Reporting to Location Collections Manager Position Grade M1 - M2 Monitoring and maintaining collection for the area. Managing repossession. Co-ordination with collection agency, repossession agent, sale of asset, Legal formalities. Graduate Min 2 - 5 years of experience in collections. Confident, ability to handle a team of collections, can go to the field when required and also give training to his team when needed