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Key Responsibilities Service Management: Configure and manage service orders, service requests, complaints, and returns. Contracts & Warranties: Set up service contracts, service level agreements (SLAs), and warranty determinations. Resource Planning: Implement and support resource scheduling, dispatching, and field service execution. System Integration: Integrate SAP CRM Service with SAP ERP (ECC or S/4HANA) for spare parts, billing, and equipment management. Customization: Tailor transaction types, action profiles, partner determination procedures, and catalog profiles.