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Job Requirements About the Role Are you someone who thrives on solving problems and creating memorable customer experiences As a Customer Service Executive – Credit Cards Inbound at IDFC FIRST Bank, you'll be the voice our customers trust. You'll handle credit card queries with empathy, speed, and precision—turning everyday interactions into moments of delight. If you're ready to be part of a high-energy team that values service excellence, innovation, and growth, this is your chance to shine in a 24x7 dynamic environment. Key Responsibilities Primary Responsibilities Handle inbound customer queries related to credit cards with speed and accuracy Maintain high service quality (SQ), first contact resolution (FCR), and average handling time (AHT) Ensure timely resolution of customer requests within defined turnaround time (TAT) Promote migration to alternate service channels for improved efficiency Drive Net Promoter Score (NPS) through positive customer interactions Upsell identified products to support revenue generation Adhere to weekly shift schedules, including rotational shifts (24x7) Secondary Responsibilities Support and drive key initiatives within the Customer Contact Center Contribute to overall service excellence and operational efficiency What We Are Looking For Education Bachelor's degree in any discipline (Full-time) Experience Prior experience in customer service preferred, especially in banking or credit card support Skills and Attributes Excellent communication skills in English and Hindi; regional languages are a plus Strong problem-solving and decision-making abilities Customer-centric mindset with a focus on service quality Comfortable working in rotational shifts, including weekends and holidays Proficient in using computer systems and CRM tools
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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