SAP CALM Senior Consultant

Bachelor's degree in IT or related field. ‐ 4–6+ years of experience in SAP Cloud ALM and/or SAP Solution Manager, with a focus on operations and monitoring. ‐ Strong knowledge of SAP Cloud ALM for Operations: business process monitoring, integration & exception monitoring, health monitoring, alerting and analytics. ‐ Experience operating and monitoring SAP S/4HANA Cloud and hybrid landscapes. ‐ Working knowledge of Cloud ALM for Implementation (task, process and test management) to support ongoing changes. ‐ Understanding of integration with SAP S/4HANA and SAP BTP. ‐ Experience in an AMS / application support / operations environment. ‐ Familiar with ITIL processes (incident, problem and change management). ‐ Experience with ITSM / ticketing tools (e.g., SAP Solution Manager ITSM, ServiceNow, Jira). ‐ Strong analytical and troubleshooting skills. ‐ Good communication skills in English (able to communicate fluently with EU business users and teams). What you'll do: ‐ Provide operational support for the SAP Cloud ALM service. ‐ Working in European timezone. ‐ Monitor system and business process activities through Cloud ALM (business process, integration/exception and health monitoring). ‐ Resolve incidents related to: ○ Monitoring and alerting configuration ○ Integration and exception alerts ○ Dashboards and analytics ‐ Maintain Cloud ALM configuration and onboard or adjust monitoring scenarios. ‐ Coordinate with functional and technical teams on monitoring and integration topics. ‐ Perform root cause analysis and drive problem management for recurring incidents. ‐ Implement minor enhancements and changes following change management procedures. ‐ Ensure SLA compliance and service stability. ‐ Support business users and provide functional guidance. ‐ Prepare incident reports and continuous improvement recommendations.