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Roles and Responsibilities Walk In Invitation :: TCS ::ServiceNow ITAM: Pune:: 08-AUG-2026 (Saturday) Location - Pune (Face to Face Interview) Exp - 5+ Interested and available candidates on 08-AUG-2026 can share profile. Manage incident lifecycle from detection to closure, ensuring timely resolution and customer satisfaction. Coordinate with internal teams (Service Desk, Problem Management) and external vendors to resolve incidents efficiently. Perform root cause analysis on closed incidents to identify trends and areas for improvement. Maintain accurate records of all incidents using ServiceNow platform. Collaborate with stakeholders to develop process improvements and optimize incident management procedures.