Senior Process Analyst Finance & Administration Delivery

Introduction A career in IBM Consulting embraces long-term relationships and close collaboration with clients across the globe. In this role, you will work for IBM BPO, part of Consulting that, accelerates digital transformation using agile methodologies, process mining, and AI-powered workflows. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio, including IBM Software and Red Hat. Curiosity and a constant quest for knowledge serve as the foundation to success in IBM Consulting. In your role, you'll be supported by mentors and coaches who will encourage you to challenge the norm, investigate ideas outside of your role, and come up with creative solutions resulting in groundbreaking impact for a wide network of clients. Our culture of evolution and empathy centers on long-term career growth and learning opportunities in an environment that embraces your unique skills and experience. Your Role And Responsibilities As Senior Process Analyst – Order to Cash (O2C) in Collections, you are responsible for processing Accounts Receivable. You should be flexible to work in shifts. Your Primary Responsibilities Include Manage order fulfilment, Collecting and applying Cash payments Identify duplicate records in the Vendor Invoice receipt, verify and process the invoice accurately and in timely manner Match Invoices and identify errors and resolve exceptions, prioritize invoices and reduce aging of invoice Ensure to be SOX compliant – e.g. documents to be posted after due Approval Handle manual and automatic payment requests along with verification and payment run proposal Process Travel and Expense (T/E) claims and payments, duplicate payment resolution, recovery and vendor statement reconciliations Handle queries through calls and Email follow-ups. Investigate unapplied payments, rectify them, and ensure proper allocation. Provide information relating to customer payments, refunds, and other miscellaneous accounts receivables questions. Adhere to client SLA's (Service Level Agreements) and timelines. Preferred Education Master's Degree Required Technical And Professional Expertise Commerce graduate with a minimum of 3-6 years of experience in Order to Cash (O2C) and collections, basic accounting knowledge, and understanding of various accounting principles. Hands-on expertise to increase cash application automation, increase touchless cash settlement, and reduce cash application complexity and instability across accounts assigned. Prior experience in monitoring customer account statuses and results regarding cash application against defined critical metrics, goals, and objectives. Experience in collaboration and negotiation with customers, sales field, and finance functions to achieve improvements. Preferred Technical And Professional Experience Proficient in MS Office applications and any ERP software as an end-user. Ambitious individual who can work under their direction towards agreed targets/goals. Proven interpersonal skills while contributing to team effort by accomplishing related results as needed. (Added)