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Job Description Key Result Areas: Writethekeyresults expectedfromthe jobandthesupportingactionsforeach ofthese keyresult areas(Foramajorityofjobstypicallytherecouldbe4-7keyresult areas) KeyResultAreas SupportingActions Achieve collections targets. Minimizecreditlosses forportfolio. Drivehigherresolutionrates. Dailymonitoringandregularreviewsofdelinquentportfolio Workwithnon-performingdefaultingborrowerstocreateoptimum recoverysolutions Portfolio review and monitoring Monitorcustomeraccounts,flagginglikelycasesofdefault ordelayedpayment Provide regular inputs to Management and all the other stakeholders such as Sales, Risk,Policy Team on various aspects of collections resolution and delinquency trends, NegativeAreas, NegativeProfile,Non-Starters,SKIPs,FraudCases, etc. Compliance and audit Maintainalldocumentationrelatedtothecollectionsprocessinaccordancewithinternalnormsandregulatoryrequirements Respondto customer complaints regarding the collections process, taking steps to ensureasatisfactoryoutcomeforboth ABFLaswellasitscustomers Participate inperiodicaudits ofthecollectionsteams Customer escalations and complaints Coordinate with the legal team and senior management in the event of escalated cases to ensure compliance with relevant regulations Job Purpose Job Purpose Description