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Job Requirements About the Role The Associate Call Center Manager is responsible for organizing, directing, and overseeing the activities of the Call Center Collections Department. This role focuses on optimizing processes and MIS efficiency while ensuring adherence to bank guidelines. The role requires close collaboration with collection managers and the legal team to initiate legal actions against delinquent customers and resolve complex issues, contributing to the bank's broader objectives. Key Responsibilities Primary Responsibilities Design strategies to minimize losses by effectively recovering debt through call centers based on customer track records. Responsible for managing field agencies to support doorstep collection operations. Develop campaigns aligned with the overall collection strategy to ensure maximum recovery. Handle customer escalations and offer various payment modes to reduce bounce rates. Support initiatives to reduce fraud risk and maintain dashboards to monitor productivity. Utilize automation tools and drive digital initiatives to enhance process efficiency. Conduct detailed analysis of delinquencies and recommend changes to the product team. Secondary Responsibilities Recommend process changes to improve service efficiency and quality. Suggest improvements to processes and policies across Retail Banking to drive operational efficiency and high-quality customer service. What We Are Looking For Education Graduate – Any discipline. Postgraduate – Any discipline Experience Minimum 2 years of experience in collections Skills and Attributes Strong understanding of collection processes and legal guidelines. Ability to manage escalations and provide customer-centric solutions. Proficiency in MIS and dashboard monitoring. Analytical skills to assess delinquencies and recommend improvements. Capability to drive automation and digital initiatives.
5,084 call center jobs open right now — here's where they are
Most are in one country. Use that to narrow your search and stand out.
5.084Jobs
3.901CO
10%EN
WorkMundi has 5,084 open call center roles in our database today. Colombia alone accounts for 3,901 of them. If you speak Spanish and can work in a Colombian time zone, you have a huge advantage — start there. If you don't, India (223 jobs), the US (127), Brazil (126), Ecuador (91), and the Philippines (68) are your next best options.
About 530 of these job ads have their text written in English. That's 10 percent. The rest are posted in other languages, which may or may not match the language the job actually requires. Read the full ad carefully — do not assume the language of the posting tells you what you'll speak on calls.
The top hiring employer is COMPUTRABAJO, which posted 2,558 of these roles. If you apply there, you are competing with thousands of other candidates for the same handful of openings. Smaller employers like !Multinacional bancaria (152 jobs) and Importante multinacional (142 jobs) may move faster and give you a better chance to stand out.
When you interview, hiring managers for call center roles always ask about your conflict resolution skills. Have a specific story ready — a time you stayed calm with an angry customer, found a real solution, and made them feel heard. Practice it out loud before you apply. Use WorkMundi's free browser-based interview rehearsal to record yourself, or try the paid AI interview tool that listens live and transcribes your answer.