TELEOPERADORES

LEADING CUSTOMER EXPERIENCE (CX) MANAGEMENT COMPANY IS LOOKING FOR 34 TELEPHONE CUSTOMER ADVISORS FOR THEIR OFFICES IN VALENCIA (SPAIN). IF YOU ARE A SPEAKER OF FRENCH OR POLISH AND HAVE AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL, THEY WOULD LOVE TO HEAR FROM YOU. JOB DESCRIPTION: - PROVIDE TELEPHONE SUPPORT TO CUSTOMERS USING CONNECTED VEHICLE SERVICES, ENSURING A CLEAR, EMPATHETIC AND EFFECTIVE EXPERIENCE. RESPONSIBILITIES: - HANDLE INBOUND CALLS AND, WHERE REQUIRED BY THE PROCESS, MAKE OUTBOUND CALLS TO CUSTOMERS. - SUPPORT CUSTOMERS WITH THE ACTIVATION AND USE OF CONNECTED SERVICES. - CARRY OUT FIRST-LINE TROUBLESHOOTING. - CREATE, UPDATE AND CLOSE CASES IN THE CRM, DOCUMENTING EVERY CUSTOMER CONTACT, ACTION AND OUTCOME FULLY AND ACCURATELY. - HANDLE COMPLAINTS AND CRITICAL SITUATIONS WITH ACTIVE LISTENING, COMPOSURE AND A SOLUTION-FOCUSED APPROACH. REQUIREMENTS: - AT LEAST ONE YEAR OF EXPERIENCE IN TELEPHONE CUSTOMER CARE, A CONTACT CENTRE, A HELP DESK OR FIRST-LINE TECHNICAL SUPPORT. - FRENCH / POLISH SPEAKER AND AT LEAST AN ENGLISH PROFICIENCY AT B2 LEVEL. - FAMILIARITY WITH CONTACT CENTRE KPIS SUCH AS QUALITY, FIRST CONTACT RESOLUTION (FCR), CUSTOMER SATISFACTION (CSAT), HANDLING TIMES AND SLA COMPLIANCE. - UPPER SECONDARY SCHOOL DIPLOMA OR EQUIVALENT QUALIFICATION. WE OFFER: - TRAINING INCLUDED IN THE HIRING PACKAGE, 1-WEEK DURATION (TECHNICAL TRAINING). - THE COMPANY OFFERS ADVICE AND CONTACTS WITH REAL ESTATE FIRMS REGARDING HOUSING PRICES. - SALARY RANGE: 18.665 TO 23.000. Datos de contacto: CÓDIGO DE OFERTA: 102026572027 Si está inscrito en LABORA, tiene que dirigirse al portal Punt LABORA ( https://puntlabora.gva.es/puntlabo. Para acceder al detalle de la oferta haga click aquí