DUTCH CUSTOMER SUPPORT ANALYST (HYBRID)

📜Main Responsibilities Provide pre-sales and post-sales support for smart home products and systems Assist customers with technical troubleshooting, installation procedures, and application functionality Advise installers, wholesalers, and specifiers on appropriate technical heating solutions Resolve issues related to orders, billing, and technical queries Register and manage all support requests using CRM tools (Service Cloud) Maintain and contribute to the technical knowledge base Keep up-to-date with new products and services via self-learning and internal training Support special projects, particularly during peak periods 🧐 You’ll Thrive If You Have... Fluent Dutch (B2–C1) and good English (at least B1), both spoken and written Minimum 3 months experience in customer support, preferably in a contact centre/BPO environment A knack for problem-solving with technical and logical thinking skills. Positive attitude and ability to remain calm in a fast-paced support environment The possibility of working in a remote mode 🎁 What We Offer at Ascensos Net salary: 7000 RON (approx. 1330 euro) Meal vouchers – 35 RON/day Private health insurance after 3 months Paid training and access to Ascensos' Talent SPA (Learning & Development) Wellness initiatives and employee assistance programs Clear career growth paths: 90% of promotions come from within Modern office in Pipera Interview Phone Screening Language Assessments (online) Interview (on-site or online)