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Company Introduction Coupang is reimagining the shopping experience with the goal of wowing each customer from the instant they open the Coupang app to the moment an order is delivered to their door. Our services in Taiwan include “Rocket Delivery” which offers next-day delivery for a wide selection of items at affordable prices, “Rocket Oversea” which offers free international delivery on millions of best-selling products from Korea, the U.S., and beyond. We are looking for talents to help us lead Coupang’s expansion in Taiwan. This is an exceptional opportunity to become a part of Coupang’s growth in Taiwan and create a world where our customers wonder, “How did I ever live without Coupang?” Role Overview As a Senior Creator Operations Specialist for the Taiwan market, you will play a key role in growing and managing our influencer ecosystem. You will work closely with creators, agencies, and internal stakeholders to support creator acquisition, campaign execution, platform operations, and partner engagement. This role is ideal for someone with hands-on influencer marketing or creator operations experience who enjoys building relationships, managing campaigns, and driving operational excellence within a fast-growing environment. What You Will Do Creator Acquisition & Partner Management Identify, recruit, and onboard KOLs and KOCs across platforms including Instagram, YouTube, TikTok, and Threads. Build and maintain relationships with creators, MCNs, and talent agencies. Introduce platform opportunities and help creators understand the value of joining our ecosystem. Support creator growth and participation through ongoing communication and engagement. Campaign & Platform Operations Manage day-to-day influencer campaign operations from onboarding through campaign completion. Coordinate with creators to ensure content is delivered on time and aligns with campaign requirements. Monitor campaign progress and proactively address operational issues. Act as a primary point of contact for creators, providing guidance and support throughout their platform journey. Track campaign performance and provide operational insights for future improvements. Contracting & Payment Operations Coordinate creator and agency contracts, documentation, and onboarding requirements. Ensure campaign deliverables are completed and accurately tracked. Support monthly payment processing and creator settlement activities. Maintain operational records and collaborate with internal teams to ensure timely payment and compliance processes. Process Improvement Identify opportunities to improve creator experience and operational efficiency. Maintain accurate creator databases, tracking tools, and campaign records. Support the development of operational best practices and scalable workflows. Basic Qualifications 3-5 years of experience in Influencer Marketing, Creator Operations, Partnership Management, Digital Marketing, or Agency Account Management. Experience managing influencer campaigns and creator relationships in the Taiwan market. Strong communication and stakeholder management skills. Proficiency in Excel/Google Sheets and CRM or tracking tools. Strong organizational skills with the ability to manage multiple projects simultaneously. Self-motivated, detail-oriented, and comfortable working in a fast-paced environment. Preferred Qualifications Experience working with KOLs, KOCs, MCNs, talent agencies, or affiliate marketing programs. Familiarity with major social media platforms and creator ecosystems. Experience coordinating contracts, invoicing, or payment operations. Strong problem-solving skills and a proactive mindset. Interest in developing toward Partnership Management, Creator Growth, or Marketing Operations leadership roles. Recruitment Process and Others Recruitment Process Application Review - Phone Interview - Onsite (or Virtual Onsite) Interview – Offer The exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumstances. Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application stage. Details to Consider This job posting may be closed prior to the stated end date for application if all openings are filled. Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application process. Those eligible for employment protection (recipients of veteran’s benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable laws. Privacy Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below: https://www.coupang.jobs/privacy-policy/
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