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Takealot.com, South Africa's leading online retailer, is looking for a highly talented Customer Service Intern to join our team in Cape Town DC. We are a young, dynamic, hyper-growth company looking for smart, creative, hard-working people with integrity to join us! Think you’ve been challenged before? Think again! Requirements Qualifications & Experience N6 certificate in Business Management, Marketing or any related field or a related discipline. The skills we need: Computer Literacy Strong Attention to Detail Strong written and verbal communication skills Time management and ability to manage multiple projects simultaneously MS Office Suite (Word, Excel, PowerPoint) Data interpretation and presentation Basic understanding of HR principles and practices Strong organisational and administrative skills Attributes required: Collaborative Creative Energy Hands on Have an opinion and voice it Strong communication skills Strong problem-solving skills Key responsibilities: Analyse customer service data and feedback to identify trends, challenges, and improvement opportunities Support the creation, review, and optimisation of SOPs and process flows Contribute to continuous improvement initiatives aimed at enhancing efficiency and customer satisfaction Assist with reporting on key metrics and performance indicators Work closely with cross-functional teams including Customer Experience, Operations, and Data to implement improvements Participate in projects to optimise customer service processes and system utilisation This is an 18-month contract position. This is a contract position High Level: At the Takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship Programme will prepare you for a career in a large-scale and fast-paced environment. Every selected intern gains unique insights into the e-commerce environment with vast amounts of practical experience from daily exposure to a broad range of skills. The programme consists of various technical and soft-skill courses where you will receive training on a variety of areas. You’ll be working with some of the strongest professionals South Africa has to offer who bring experience from a multitude of great industries. How To Sell This Job The Environment: takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa. We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve. We are short on ego and high on output. We are doers and not only thinkers, it’s all in the execution after all. We love what we do and what we are creating. Let’s talk about life @ Takealot Group The power is in your hands: We offer a market-related, Total Remuneration Package which allows full flexibility according to your needs. Go on, be the master of your own destiny. No doors: We aren’t fans of stuffy offices or siloed work environments. See someone you like? High five, collab and make something great. Mentorship Program: We aren’t kidding when we say the people with the best people win. Now’s your chance to be one of the best, by learning from the best. Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn? Up-skill with free access to courses on MyAcademy, Udacity, Coursera and more. Good times: Get to know the other extraordinary minds at takealot.com during regular social events and out-of-office activities (think hikes, think mini golf, think good times). Help when you need it most: Confidential counselling, legal support and financial guidance, for free, anytime, anywhere. Free parking: No more 5km fun runs to your desk (unless you want to). Like what you see? If you meet the above, you are an Extraordinary Mind. Apply today!! Takealot is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference.
Here's where they are and how to stand out in your applications.
14.070Jobs
3.674IN
80%EN
The sheer volume works in your favor: 14,070 open positions mean employers are actively hiring. But volume also means competition. India has the most listings (3,674), followed by the US (2,353), Singapore (1,258), Australia (1,128), and Canada (626). If you're flexible on location, check all five — your next role might be waiting in a market you hadn't considered.
FlexBoard is hiring the most aggressively (777 open roles), with remote zest jobs, wawa, vacancy global pro, and remote click jobs close behind. When you apply, research which employers dominate your target region. Their high volume suggests they hire often and may have clearer career paths.
Here's what hiring managers for customer service always ask: 'Tell me about a time you had to handle an angry customer. What did you do, and what was the outcome?' Prepare a real example where you stayed calm, listened first, and solved the problem — or escalated it thoughtfully. Show that you see conflict as information, not threat.
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