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Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Solution Engineer - Hypercare Team Overview of Job Function: At Five9, the Solutions Engineer (SE) is a senior member of the Hypercare team. As a Solutions Engineer, you will be the point of contact for assigned Hypercare customers and will provide them with advanced-level technical support. You manage high-impact technical cases, ensuring that all break/fix issues are resolved in accordance with customer’s service agreements. Collaborates with Technical Support Engineers (TSEs), who are often in charge of many of Hypercare customers' technical support cases, to guarantee timely status updates, customer communication, duplication, and root cause resolution. You cultivate relationships with key customer stakeholders and internal Five9 teams to facilitate effective communication. Principal Duties and Essential Responsibilities: Operates as the lead point of contact for all matters specific to Hypercare customers. Builds and maintains strong, long-lasting customer relationship. Ensures the timely and successful delivery of solutions. Clearly communicates the progress of weekly and monthly initiatives to both internal and external stakeholders. Prepares cases analyses, employing data trends to analyze behavior patterns, preempting potential impacts. Assists with high severity requests or issue escalations as needed. Solutions Engineers are expected to proactively reach out to Customers in the event of Service Interruptions and degradations. Identify the customer's managed service's needs, gather requirements, establish success criteria, document, and validate desired operations. Conduct checkpoints with key Hypercare stakeholders. Assess and fine tune service deliverables to ensure operational excellence. Requirements: At least 5 years of professional experience, with a minimum of 3 years in software support position. BA/BS or equivalent experience. Knowledge of PBX, ACD, CTI, VoIP and IVR applications. Knowledge of Networking theories and protocols such as TCP/IP and the OSI Model. Working knowledge of Microsoft Office products (Excel, Word, PowerPoint, Visio, etc.) Experience in technical writing, documentation, and business presentations Self-starter possessing excellent time management skills with the ability to manage multiple cases and troubleshooting activities simultaneously. Knowledge of contact center operations. Excellent verbal and written communication skills. May need to work flexible hours to meet customer needs and escalations. Generally, will work at designated shifts aligned with the customer. Willingness to travel. Preferred Requirements: At least 1-year experience in handling Enterprise customer-relations Experience in supporting and implementation of AI and automation systems Project management skill Company Benefits Company stocks Annual merit increase based on performance 15% night shift differential pay Paid Leave with Cash Conversion HMO with free dependents Retirement Plan Life Insurance While on work from home setup: Internet and meal allowance are provided Employee Assistance Program for mental and social well-being Government-mandated Benefits (SSS, PhilHealth, PagIBIG, 13 th month pay, Solo parent leave, Special leave for women) Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.