Front Desk Receptionist - Soho House Istanbul

We are looking for "Front Office Receptionist" with the qualifications below: A complete understanding and ability to provide the service delivery expected by guests and Soho House members Ability to work well under the pressure of coordinating many requests at any given time Being approachable and reliable Ability to be flexible as the job changes Ability to work flexible hours, including weekends, holidays if necessary Knowledge of Opera PMS System Spoken and written fluency in English and in Turkish JOB DESCRIPTION Responsibility for the care of hotel guests throughout their visit To use own initiative and to personally take any action appropriate to deliver a first class service Responsibility for check-in, concierge duties and check-out To meet, greet and bid farewell to all guests – with a smile and making eye contact To escort guests to their room whenever possible and taking their luggage Take responsibility for the presentation of the front of house Fully understand and operate the telephone systems Fully understand and operate the hotel property management system Assist Reservation Team with hotel enquiries and reservations Ensure good communication with all departments with guest’s special requests and feedback whether good or bad To be fully familiar with the hotel layout Accountable for the Reception cash handling issues To have a basic knowledge of the surrounding area in order to assist guests with their queries To have a good product knowledge in order to increase sales whenever possible To fully understand the bedrooms layout as well as their features and equipments