🎁 Before you apply, rehearse this interview. Create your free WorkMundi account and get an Interview Training on HelpsYouSpeak — no cost, no card. I want my training →
About Indicium AI Indicium AI is trusted by the world's leading enterprises to deliver AI into production at scale. We are a global AI-native consultancy with proven experience across Financial Services, Energy & Utilities, Healthcare & Life Sciences, Retail & CPG, and Manufacturing. From strategy, to build, to business outcomes, we unlock value from AI with unmatched clarity, speed, and capability. Powered by 600+ AI experts serving 50+ enterprise clients from 5 global locations, we work side-by-side with top partners - including Anthropic, Databricks, AWS, OpenAI, and Microsoft - to deliver modern AI with speed and measurable impact. Role Overview The IT Support Engineer provides first-line technical support across a modern, cloud-first environment. This role focuses on supporting users primarily within Google Workspace and Slack, while also assisting with Microsoft 365 services and cloud-based tooling. You will work closely with IT staff to resolve incidents, fulfil service requests, and maintain secure, well-documented systems in line with ISO 27001 requirements. This role is ideal for someone early in their IT career who enjoys troubleshooting, learning new technologies, and helping people work effectively. You will gain hands-on experience with professional IT service management, endpoint management, cloud platforms, and security-conscious processes. Key Responsibilities You will act as the first point of contact for IT support requests using FreshService, ensuring tickets are logged, prioritised, and resolved according to documented processes. You will support end users with Google Workspace, Slack, and Microsoft 365 issues, including account access, permissions, and general troubleshooting. You will assist with user onboarding and offboarding, including device provisioning and access management using tools such as SimpleMDM, Intune, and NinjaRMM. You will provide basic support for laptops, mobile devices, and peripherals, escalating more complex hardware or software issues when required. You will follow established security and operational procedures to support ISO 27001 compliance, including access control, asset management, and incident reporting. You will maintain clear documentation and contribute to the IT knowledge base to help improve service quality and consistency. Required Skills and Experience You have some practical exposure to IT support or technical problem-solving in a real environment, whether through work, study, or hands-on projects. You have a working understanding of Windows and/or macOS, common workplace software, and basic troubleshooting approaches. You are comfortable following documented processes and keeping track of work using a ticketing system or similar workflow. You can communicate clearly and professionally with users of varying technical ability, and you take ownership of issues through to resolution. You are organised, reliable, and able to manage multiple support requests in a structured environment. Desirable (Nice to Have) Some exposure to Google Workspace, Microsoft 365, or Slack administration is beneficial. Familiarity with ticketing systems, endpoint management tools, or security software is a plus. Any awareness of cloud platforms such as AWS or Azure, version control platforms like GitHub, or development tools such as JetBrains products is advantageous, but not required. An interest in information security or working within standards such as ISO 27001 is welcomed. Personal Attributes You are patient, methodical, and approachable. You enjoy helping others and take pride in resolving issues properly rather than quickly cutting corners. You are curious about how systems work and motivated to build a long-term career in IT. You understand the importance of security, confidentiality, and good documentation.
Here's how to pick the right one and stand out in your application.
144.883Jobs
31.687IN
81%EN
That number is real. WorkMundi's database shows 144,883 open engineer roles across the world. India has the most with 31,687 jobs, followed by the United States with 30,084. If you just finished reading one job ad and felt paralyzed by choice, you're not alone—but this scale is actually an advantage. It means you can afford to be selective.
Start by geography and language. The majority of engineer ads—117,837 of them—have the job posting text written in English. Use that as one filter, but remember: the ad text language tells you nothing about whether the role actually requires you to speak English day-to-day. Read the job description carefully. Then check which countries have the volume you're targeting. Singapore, Poland, and Australia round out the top five after India and the US.
Next, learn who's hiring. Accenture has posted 2,801 engineer roles. andurilindustries, speechify, and jobgether are also actively recruiting. If you're applying to one of these names, research their hiring patterns and interview style before you apply. That homework pays off.
When you interview, expect the question every engineer hears: 'Tell me about a time you had to debug a problem that wasn't in your job description.' Have a specific story ready—not a general one. Name the tools, the deadline pressure, and what you learned. Hiring managers listen for whether you see problem-solving as part of the role itself, not a favour.