Assistant Spa Manager - Soho Farmhouse

The Role… At Soho House, our Assistant Spa Manager plays a key leadership role in delivering an exceptional, luxury wellbeing experience for our members and guests. Supporting the Spa Manager, you will oversee the day-to-day operations of the spa, ensuring seamless service, commercial performance, and a highly motivated team. This is a hands-on leadership role, balancing operational oversight with member interaction, team development, and commercial accountability. You will be visible on the floor, setting the tone for hospitality, standards, and energy within the spa. What's in it for you? Weekly Pay Clothing Allowance Every House Membership 50% off Food & Drink, 7 days a week Staff Room Rate; Any Bedroom, Any House, $100 a night Private Health and Dental Care Life Assurance Day off on your birthday Up to 50% Staff Discount on Cowshed & Soho Home In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice. Free Counselling Sessions Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate. Continuous training to develop yourself personally and professionally Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to enhance your career Key duties… Support and inspire the spa team to deliver consistently exceptional treatments and service standards. Oversee daily spa operations including bookings, rota planning, therapist utilisation, and guest flow. Maintain a safe, clean, and fully compliant spa environment aligned with health, safety, and hygiene standards. Support management of the spa P&L, tracking KPIs such as treatment revenue, retail sales, utilisation, and guest satisfaction scores. Assist in stock control, ordering, and supplier management to maintain effective cost control. Drive retail performance through team training and commercial focus. Support recruitment, onboarding, training, and ongoing performance management of therapists and reception teams. Collaborate with Membership, Events, Marketing and F&B teams to create engaging wellness experiences and packages. Handle guest feedback and complaints professionally, ensuring swift and thoughtful resolution. What we are looking for... Minimum 1–3 years’ experience in spa management within a luxury hotel, wellness retreat, or members club. Recognised qualification in spa therapy, wellness, or beauty therapy (e.g., CIBTAC, CIDESCO, ITEC). Proven leadership and operational experience, including team development and KPI delivery. Deep understanding of luxury guest service and premium wellness trends. Fluent in English, with strong written and verbal communication skills. IT literacy including spa booking systems, Microsoft Office, and reporting tools.