Director of Business Development Operations

About You: ARCO is a national design/build construction company delivering complex commercial and industrial facilities across a wide range of product types, including distribution, cold storage, food and beverage, manufacturing, life sciences, multifamily, sports, and data centers. Projects average $15–25M, with many exceeding $100M and select projects reaching up to $1B. As our growth has outpaced our systems, we are looking for a National Director of Business Development Operations to standardize and scale how business development operates across the organization. Sitting between Business Development Executives and all other BDs, this is a senior, non-selling leadership role responsible for building the operating system behind business development. A Day in the Life: Primary Objectives of the Role Establish a consistent national business development operating model Create clear KPIs, dashboards, and performance standards Drive CRM discipline and data integrity Professionalize training, SOPs, and BD onboarding Provide executives with reliable pipeline visibility and forecasting Business Development Strategy & Governance Translate growth objectives into measurable operating standards Define, document, and maintain the national business development process Establish standardized go/no-go decision frameworks Align pursuit strategy with company risk profile and capacity KPIs, Analytics & Performance Management Define KPIs across activity, pipeline health, win rates, & forecasting accuracy Own dashboard development for Business Development Managers, leadership, and executives Lead structured pipeline and forecast review cadences Ensure data-driven decision making, not anecdotal reporting CRM Ownership Own CRM structure, rules, required fields, and stage definitions Ensure consistent pipeline structure across regions Drive adoption and hygiene without administrative burden Partner with IT or vendors on CRM enhancements BD Enablement, Training & SOPs Build and maintain a comprehensive Business Development Playbook Create SOPs for qualification, pursuits, handoff, and forecasting Design onboarding and ongoing training programs Capture and scale best practices nationally Cross-Functional Alignment Align business development with preconstruction, estimating, operations, and finance Improve handoffs to precon and execution Ensure early risk identification and leadership engagement Necessary Qualifications: 10+ years' experience in Business Development Operations, Commercial Operations, or Revenue Operations Experience in design/build construction, EPC, and/or construction sales training preferred Demonstrated success building scalable Business Development systems Strong CRM expertise Strong skills in other tools, including ZoomInfo, CoStar, REM, LinkedIn Navigator, AI, etc. Leadership presence and strong change-management skills What We Can Offer You: At ARCO, we are committed to taking care of our greatest asset – our team. ARCO’s best-in-class benefits and superior compensation are what set us apart from the competition and continue to attract top industry talent. Industry-leading performance-based bonus program 100% employer-funded ESOP to all associates Traditional and Roth 401k 1-month paid sabbatical after every five years of employment, plus $5,000 for travel 3 weeks of vacation 1-week paid volunteer leave each year and 100% charitable match Medical, dental, and vision insurance coverage 100% paid 12-week maternity leave Scholarship for associates’ children up to $28,000 per child Tuition reimbursement for associates MAKE YOUR MOVE We are proud to be one of the fastest-growing, privately-owned companies in America, celebrating over 30 years of experience as design-build experts. We have completed over 7,500 design-build projects nationwide. We ranked #9 on ENR’s Design-Build Firms list and #34 on ENR's Top 400 Contractors list of 2026. Most importantly, our clients like us, trust us, and want to do business with us. We are looking for people with the same enthusiasm, passion, and respect for the hard work that brought us to where we are today. Are you a person who can make a difference at ARCO? If the answer is “Yes!” we look forward to meeting you. ARCO does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies without pre-approval from ARCO’s Human Resources team. Pre-approval is required before any external candidate can be submitted. ARCO will not be responsible for fees related to unsolicited resumes and for candidates who are sent directly to our hiring managers. Agencies must have a fully executed vendor agreement in place as well as written approval to submit candidates from an ARCO TA Manager for a specific position before submitting candidates. LEGAL DISCLAIMER EOE, including disability/vets