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Technical Support Agent Were looking for a Technical Support Agent who combines strong technical reasoning with excellent communication and a customer-first mindset. In this role, youll help users troubleshoot technical issues, configure integrations, and navigate platform settingsoften supporting users who may not have a technical background. What Were Looking For Must-Have Qualifications C1 English proficiency, both written and verbal. 12 years of technical support experience, preferably in a SaaS, software, or technology environment. Platform integration experience: Understanding of how external email and calendar toolssuch as Gmail, Outlook, Apple Mail, and iCloudintegrate with native platforms, including how to guide users through setup, configuration, and synchronization. Strong logical and reasoning skills, with the ability to analyze issues, identify root causes, and determine effective solutions. High level of problem-solving and analytical thinking. Highly Preferred These q