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Are you bilingual in English B2+ or C1 and looking for a role where your communication, negotiation, and customer service skills can make a real impact? Brightspeed is looking for Bilingual Customer Retention & Payment Solutions Agents to join a new campaign focused on helping customers keep their internet services active through professional support, payment guidance, and solution-oriented conversations. This is not a hard collections environment. The focus of the role is to support customers who are motivated to resolve their payment situation because they want to keep their internet connection active. You will mainly handle outbound calls, understand the customer’s situation, offer payment alternatives according to company policies, and follow up on assigned accounts. This campaign combines customer service, retention, negotiation, and performance-driven results in a soft collections environment. Responsibilities: - Make outbound calls to customers with pending payments or assigne