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Job description: Job Opportunity: Bilingual Tech Support (Smart Devices) Start Date: Immediate Salary: $3,200,000 COP per month + transportation allowance $249,095 COP per month Location: Medellín, office in Milla de Oro (Poblado) – 100% on-site, no remote option Schedule: Monday to Friday, 11:00 a.m. – 7:00 p.m. (Eastern Time, adjusts with daylight savings) About the Position Do you want to grow professionally in the world of smart devices and work with a global company headquartered in Canada? We are looking for a Technical Support Specialist to join our team and provide support to a well-known e-commerce brand specializing in consumer electronics and IoT (smart home devices). Responsibilities Resolve complex technical issues via email, tickets, or phone calls. Gain in-depth knowledge of the products and their common solutions. Understand and diagnose customer problems quickly and accurately. Escalate cases to Tier 3 / IT when necessary. Report incidents and customer feedback to im