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Scheduling Coordinator Ubicación: Bucaramanga, Colombia Horario: Lunes a viernes de 7:55 a.m. a 4:55 p.m. (ET), algunos sábados About the Role We are looking for a highly motivated and customer-oriented Scheduling Coordinator to join our team. In this role, you will be the first point of contact for patients, assisting them with scheduling appointments and addressing their needs in a professional and friendly manner. Your ability to provide exceptional customer service and efficiently manage calls will directly contribute to patient satisfaction and a positive customer experience. Responsibilities Answer incoming calls in a fast-paced call center environment. Assist patients with appointment scheduling, rescheduling, and other related requests. Confirm schedules for dental offices and ensure accurate appointment management. Transfer calls to the appropriate department or contact when necessary. Provide excellent customer service while maintaining professionalism and empathy. Particip