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Were looking for a Retention, Cross-Selling, and Customer Service Representative to join our team woring from home. In this role, youll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. Youll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction. Who You Are: · A customer-focused professional who genuinely enjoys helping others. · A solution-driven thinker who aims to resolve situations efficiently and accurately. · A clear communicator who can explain information in a simple, friendly, and confident way. · A proactive problem solver who stays calm and focused in different customer scenarios. · A responsible and detail-oriented person who handles information with care and discretion. · A bilingual communicator with intermediate to advanced English proficiency (English level B2+/C1), ready to grow i