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Were looking for a Bilingual Customer Expert to join our team in Bogotá. In this role, youll support customers of a major American bank by responding to fraud-related inquiries, providing clear and friendly guidance, and delivering effective solutions regarding bank accounts, debit cards, credit cards, and account security. Youll focus on understanding customer needs, handling sensitive financial information responsibly, and ensuring a secure, smooth experience in every interaction. Who You Are: A customer-focused professional who genuinely enjoys helping others. A solution-driven thinker who aims to resolve situations efficiently and accurately. A clear communicator who can explain financial and fraud-related information in a simple, friendly, and confident way. A proactive problem solver who stays calm and focused in sensitive customer scenarios. A responsible and detail-oriented person who handles confidential information with care and discretion. A bilingual communicator with Eng