Managing Director & Country Manager

The Role: As the Managing Director, one plays a critical role in driving growth and development: active outside sales, strategic planning, proposal creation, customer development, resource allocation, communications, conflict resolution, recruiting and team management, and overall responsibility for the region's profit and loss. Responsibilities: Leadership Detect, solve, and resolve customer-impacting issues upstream by providing relevant and timely insights. When a customer requires support, optimize the experience by ensuring you are prepared to exceed expectations. Develop a strategic recruitment plan via sourcing, interviewing, coaching, retaining, and developing candidates and employees to exceed client expectations. Develop and manage a talent pipeline that aligns with client needs and output requirements. Advisory & Evangelism Serve as a key evangelist and subject matter expert in Talent aligned with our vision with the local market, internal company associates and all who interact with this individual. Manage a projects list and report on status weekly for internal, customer or other initiatives. Develop business cases, manage and execute cross‐functional projects ensuring organizational progress & readiness in a high‐growth firm. Espouse the culture of the firm as a key tone‐setter to associates every day. Breathes and represents company values, ensuring every associate is engaged, motivated and understands their goals. Compile weekly lifecycle recruiting metrics and financial forecasting for actual versus goals for assigned accounts. Customer Development Develop comprehensive customer development plan with weekly forecasting to achieve business objectives for assigned practice, vertical or geography. Develop customer growth plans ensuring objectives are consistently met while measuring the correlation between satisfaction and revenue/gross profit objectives; develop detailed action plans for prospecting to drive coordinated outreach, meetings, events and other activities. Successfully build relationships with prospective customers. Understand customer pain points and provide value through logically assembled information for them to consume and act on. Create proposals, statements of work and price opportunities; articulate problem statements and create presentations/proposals on our approach to address pain points; drive a solutions‐based approach encompassing Talento services that create efficiency, new capabilities or lower costs. Partner with marketing to develop campaigns that drive lead generation, strategic alliances, thought leadership, etc., resulting in market activation and growth. Participate as needed in trade professional and industry associations to develop contacts while contributing meaningfully to the purpose of the associations. Coordinate customer and company‐driven initiatives to meet customer needs while ensuring a positive outcome for the company. Customer Experience Ensure appropriate resourcing for customers to achieve outcomes; participate in attracting, developing, engaging & retaining associates; obsess over the right resources for customer experience. Serve as a recruiting expert to customers' HR business partners and hiring managers across multiple functional domains; provide strategic insights, solutions, recommendations and overall execution support to differentiate Talento from mass‐market, transaction‐centric vendors. Responsible for customer communications, conflict resolution and compliance. Review all major deliverables to ensure quality standards and customer expectations are met. Obtain job requisitions for contract, contract‐to‐hire, and permanent placement. Develop and manage recruiting KPIs per customer, producing insightful stories and driving delivery excellence through data. Review job descriptions and analyze client requirements to understand hiring manager needs and skills required; provide feedback when expectations versus market realities are not aligned. Contribute to the team's know‐how through collaboration and practice sharing. Participate in the ongoing performance management process for the firm's associates. Facilitate daily prioritization meetings, holding each other accountable in a self‐management rhythm. Advocate on behalf of the customer during all business engagements to ensure a consistent and valuable experience. Consistently execute the end‐to‐end recruiting process, acting as a coach and hands‐on trainer in: Interaction with customers in kickoff & calibration meetings; gather and leverage requirements throughout research, outreach, assessment and submission. Support development of research plans and tactics by collaborating and leading when needed with recruiters, researchers and customer teams; construct Boolean search strings to expedite focused candidate and client discovery; develop creative sourcing and recruiting resources to expand talent portfolio and attract qualified candidates. Conduct structured interviews and produce corresponding documentation to complete comprehensive candidate screenings that articulate fit to a role. Develop compelling outreach messaging via appropriate mediums to effectively market to candidates. Manage and update internal ATS with accuracy and integrity. Display technical knowledge and ability to understand technology. Provide consistent communication and career guidance to candidates. Create search overview reports for clients, including market intelligence and activity summaries. Government Relations Collaborate with state, city, and federal government agencies to align mutual interests in economic development, impact and sustainability. Financial and Market Growth Responsibilities Be responsible for the profit and loss (P&L) of your region. Drive market growth through strategic initiatives and effective management. Conduct regular forecasting to support business planning and decision‐making. Collaborate with senior management to assess and enhance business strategies. Experience and Knowledge Requirements Passionate about enabling businesses through human capital. 15+ years of industry experience. Proven outside sales experience with strong customer relationship management and tactical planning skills. Expertise in developing customer development plans, creating proposals, and addressing customer pain points through effective presentations. Strong communication, conflict resolution, and talent management abilities, ensuring quality standards and customer satisfaction. Experience in sourcing and candidate assessment would be ideal. Experience with applicant tracking systems and sourcing tools including LinkedIn Recruiter, Indeed, etc. Driven by collaboration, learning, doing the right thing and quality human interaction. Pride in delivering quality work, every time. Fluent in English. Spanish preferred. Intermediate proficiency in MS Outlook, Word, Excel and PowerPoint. The kind of people we work with embody some of these characteristics Innovative, creative and passionate about enabling businesses through talent acquisition. Pride in delivering quality work, every time with strong business acumen and abilities to learn, retain and apply learned concepts. Strong solutions mindset: Comfortable working in an environment which requires strong deliverables, ability to identify problems and drive appropriate actions; highly organized and process oriented. Bias for action, strong work ethic, and desire to achieve excellence. Enthusiastic team player with a strong drive to ensure a positive work environment. Cares about others' success deeply. Agile; can pivot priorities with ease while staying calm. Comfortable with high volume workload and not afraid to roll up your sleeves. Relentless seeker of talent with a deep network, driven by collaboration, learning, doing the right thing and quality human interaction. Benefits Culture focused on advancing your career while disrupting an industry and providing unrivaled service; rapid advancement and promotion opportunities based on merit. Unlimited PTO. Hybrid work environment. Tiered commission structure with uncapped earning potential. Talento Human Capital (HC) is an equal opportunity employer; people are at the center of what we do! #J-*-Ljbffr