Client Success Manager

We're Hiring: Client Success Manager Based in Ecuador | Full-Time About Us Industry FinTech is a fast-growing financial technology company that helps entrepreneurs build investor trust and raise capital more efficiently. Through our all-in-one platform, we support investor communications, marketing, compliance, and operations — helping businesses scale faster and smarter. We're building a high-performing team in Ecuador to support our global growth. If you're proactive, sharp, and ready to make an impact — we want to meet you. Learn more: About the Role We're looking for a Client Success Manager to help onboard and manage client accounts across the U.S. This is a highly client-facing role focused on building strong relationships, answering questions, and supporting clients throughout their journey with Industry FinTech.You'll be the main point of contact for a group of clients, helping them stay organized, informed, and supported every step of the way.This is an ideal role for someone who is tech-savvy, personable, and great at follow-up — similar to a traditional account manager, with a light operational twist. What You'll Do Onboard new clients and act as their main point of contact Manage a portfolio of client accounts and ensure their needs are met Respond to client questions and requests (mostly via email) Upload documents and manage information in client portals Coordinate with internal teams to ensure deliverables are completed on time Track tasks, follow up consistently, and keep everything organized Provide light reporting and updates to your team What We're Looking For Fluent English — both written and spoken, with clear and professional communication Friendly, proactive, and highly organized Tech-savvy and comfortable learning client-facing platforms Experience with CRMs or project/task management tools is a plus Previous experience in client success, account management, or customer support Detail-oriented with strong follow-up and communication habits Confident working directly with clients and managing multiple accounts at once Comfortable working remotely with U.S.-based teams Why Join Us? Startup Culture: Fast-paced, collaborative, and full of growth opportunities Global Team: Work with professionals driving innovation in the investment world Local Benefits: Full Ecuadorian benefits (IESS, 13th & 14th salaries, paid holidays) Work Setup: Laptop on day one; monitor and home office tools after 3 months Time Off: 15 days of PTO (11 workdays + 4 non-workdays), with an extra day added each year Hybrid Work: Enjoy remote work with in-person coworking sessions a few times per month Sound like a fit? We'd love to hear from you. Send your resume in English to ** with the subject: "Client Success Manager – [Your Name]" or apply here.